Home » “Jio” users no longer allowed to recharge old prepaid plans

“Jio” users no longer allowed to recharge old prepaid plans

by Raju Vernekar
0 comment 3 minutes read

IT News
Mumbai, dec 28

As a sequel to directions by Telecom Regulatory Authority of India (TRAI), “Reliance Jio” has stopped the tariff protection service, with which the prepaid customers were able to get the benefit of previous plans, earlier.
The tariff protection was available only to Jio’s prepaid customers who were not on any active prepaid plan. The removal of tariff protection means every Jio prepaid customer will have to recharge the newly launched plans. The new Jio prepaid plans starts at the same Rs 98, but the plans with bundled off-net calling starts at Rs 129, whereas the same plans from “Vodafone Idea” and “Airtel” starts at Rs 149. On the same note, “Reliance Jio” is still charging six paise per minute for off-net calls, whereas “Bharti Airtel” and “Vodafone Idea” are providing unlimited voice calls without any charges.
When it commercially launched “LTE-only” (Long Term Evolution of telecom technology that enables High Definition voice and high-speed internet access), in 2016, “Reliance Jio” promised that it would provide the best tariff plans in the industry.
After announcing the price hike recently, Jio silently allowed its prepaid users, who were not on an active plan, to avail the old recharge plans itself. For example, Jio’s prepaid customers got the Rs 149 plan even after the tariff hike which offered them 1.5GB data per day, unlimited “Jio-to-Jio” voice calling and 100 SMSes per day for 28 days. Some Jio customers even recharged the Rs 1,699 yearly prepaid plan whose price has now been increased to Rs 2,199 (available at Rs 2,020 for a limited period).

Due to the six paise interconnect usage charge (IUC), “Reliance Jio” is expected to lose  subscribers since “Airtel” and “Vodafone Idea” are likely gain. The Airtel managed to add 12 million customers in October and November. Airtel’s net additions per month over the last few months was just around 1.5 million, but it has seen a rapid rise of late. For the uninitiated, Jio had introduced IUC Top-Up vouchers in October this year.
TRAI is yet to reveal the November 2019 subscriber data, but the information regarding Airtel’s numbers was provided by a company’s official itself. It will be interesting to see how Reliance Jio’ subscriber additions would be.
Reliance Jio customers who are yet to get a prepaid recharge, can now get a recharge done at the earlier rates by leveraging the tariff protection feature. To avail this, Jio users need to log in to their Jio account via the company’s official website. After they have logged in, they will need to click on the settings option located next to the text box containing “your Jio number”. There they will get to see a Tariff protection option, located on the right side, which once clicked will reveal a list of the old prepaid plans, which the customer can then pick and purchase.


This will only work for Jio users who don’t have an active plan on their number. So if there is an active plan running, one will not get the ability to pick an old plan. It will also not be made available to users who have run out of their new tariff plans.

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