Letter to the Editor

Letter to the Editor

/ Letter to the Editor / Sunday, 07 June 2020 17:19

An exemplary act of SBI Dispur Branch
Dear Sir,

Kindly allow me to share one of my sweetest experiences during lockdown period which relates to Dispur Branch of SBI as follows. I am a super senior citizen of 80 plus and presently home confined since March last because of lockdown declaration. on 25th of May last month I needed an amount of Rs 15,000/- urgently in case to meet an exigency and was in great problem as about how to meet the requirement since I was not supposed to go out of home to attend Bank or ATM because of lockdown.
Finding no way out I rang up the AGM of my Bank SBI Dispur Branch and requested him to consider if he can help me under the situation. After hearing me patiently he agreed to consider my request and asked me for time to examine my request. Accordingly few minutes later, another Bank Official contacted me over phone and asked me certain information relating my account with their branch and then asked me to keep a self cheque ready to receive the required amount at my home.
To my great satisfaction, a Bank Messenger visited me with the amount within an hour and handed over the money at my home against the self cheque and thus the bank branch obliged me to my fullest satisfaction within about two hours of my contact. I consider that this act of providing home service to an aged depositor under crisis condition by the Dispur Branch of SBI away from their scheduled service procedure is exemplary, laudable and worth sharing. Kindly allow me to share it through your esteemed daily with you valued readers and also to help express my gratitude and thank fullness to the Dispur Branch of SBI for taking care of little deposits with them and helping me out during critical need as mentioned above.
Yours etc,
Binit Kumar Sarmah
Guwahati
23, Lakhimi Path, Beltola, Guwahati,
Contact 8638472519

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