IT News
Imphal, Nov 26:
A consumer Outreach Programme was organized today at Churachandpur in Manipur to educate customers regarding various initiatives taken by Telecom Regulatory Authority of India (TRAI) for safeguarding interest of the consumers and various regulatory provisions available for consumer protections. The programme was organised by Telecom Regulatory Authority of India ,Regional Office Kolkatta as part of Silver Jubilee celebration of TRAI.
The CoP was graced by R.R. Tiwari, Advisor Legal, TRAI Headquarter as Chief Guest. In his speech he explained about the complaint redressal mechanism available to the customers for lodging and resolving any complaint related to service. He also discussed about various fraud happening using erection of towers in the name of various Govt Departments and TSPs. He underlined that TRAI, in no case is associated with activities related to acquisition of site for erection of Tower.
Speaking on the occasion Amit Ghosal, Joint Advisor, Regional Office, underlined that today’s programme was in furtherance to various initiatives taken by TRAI to generate awareness among telecom consumers about various regulatory provisions made available by TRAI for safeguarding consumer interests. Dr. S. K. Samanta, Advisor Kolkata delivered the keynote address and highlighted various technical development taking place in communication arena and emphasized on the need for public participation in the process. Vishwa Mohan, Dy. Director General, Department of Telecom delivered a speech enlightening participant about various misconceptions regarding electro-magnetic radiation emitting from telecom towers and the steps taken by DoT in this regard. Debjit Saha, Senior Research Officer of TRAI Regional Office then delivered a presentation showing various provisions under consumer protection regulation under TRAI. The programme was followed up with interactions with consumers regarding their issues with the service and sharing their experiences.
The Consumer Outreach Programme was attended by residents of Churachandpur district having diverse background like farmers, artisans, women and tribal groups. It was also attended by other officers of DoT and IT Department of Manipur State govt., representatives of Telecom Service Providers, MSOs andConsumer Advocacy Groups.
