IT Correspondent
New Delhi, Jan 18:
The Delhi Police has issued a warning for people who often complain about stuff on social media with the companies, since fraudsters and scammers are known to impersonate as customer care representatives to obtain personal information that can put the user’s life and finances at risk.
Delhi Police’s Cybercrime division has issued a notification through its Twitter handle where they reveal the case of an individual who lost bitcoins worth Rs 9 lakh while being negligent about his private data, “Recently, a Crypto Wallet User shared his grievance on Twitter. He was reverted back by a fake Twitter handle that claimed to be the Customer Care handle of that Wallet. The User ended up sharing his credentials which led to loss of BTCs worth Rs. 9 lakh.
In the next tweet, the police have offered a series of tips to seek grievance redressal as well as how to stay safe from scammers. It has asked users to skip social media and instead try reaching out to the company using their customer care email ID or phone number.
Additionally, it has also warned that “No genuine Bank/Wallet/Airline will ask for the users financial credentials to initiate a refund, so the people should not share these details. Besides, not to share bank PINs, OTPs or passwords with anyone.
Another use of social media accounts these days is to complain about any product or service on the company’s Twitter or other social media platform. Whether it’s tagging the local police, or a bank or an e-commerce company, getting a solution to a problem was never so simple.
Today, social media has become an integral part of the lives of many. Whether it is to share images of the trip they are taking, communicating with friends and family or just keeping up to date with what’s happening in people’s lives, many Indians are obsessed with social media.
